Returns and Refunds
iCUFFLINKS would like you to be satisfied with all of your purchases. To return or exchange your online purchase or for any other order discrepancy, please contact our customer service centre on +61 0404 038 604 or email sales@icufflinks.com.au within 7 days of invoice date.
iCUFFLINKS will not be responsible for return delivery of goods. The return postage costs are as the expense of the customer (except when goods are incorrect or damaged in transit). Any damage incurred during transit to iCUFFLINKS is the responsibility of the sender and will not be refunded or exchanged. iCUFFLINKS is not responsible for customer returns that are not received.
iCUFFLINKS will only accept returned items in the exact condition as they were received and in the original packaging. If any item is not received in the exact condition as dispatched, a refund or exchange will not be offered.
iCUFFLINKS will replace all goods damaged in transit to our customers free of charge. If your goods were damaged in transit please contact our customer service centre on +61 0404 038 604 or email sales@icufflinks.com.au to arrange for the replacement.
iCUFFLINKS will replace all goods that were not originally ordered free of charge. If you received the incorrect goods please contact our customer service centre on +61 0404 038 604 or email sales@icufflinks.com.au to arrange for the replacement.
iCUFFLINKS will process refunds within 48 hours of receipt of returned products. For payment refund, we will credit the Visa, MasterCard, American Express or PayPal account used as the original method of payment. If payment was made by Electronic Funds Transfer to iCUFFLINKS’s account, we will credit your bank account. The BSB and account number will need to be provided in writing.
iCUFFLINKS welcomes your comments regarding Returns and Refunds. If you have any questions or would like further information, please contact us by any of the following means during business hours Monday to Friday.
Phone: +61 0404 038 604
Mail: PO Box 2008 Salisbury East Qld 4107 Australia
Email: sales@icufflinks.com.au